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Terms of Service
I. Customer information according to §§ 312b ff BGB
According to §§ 312b ff BGB in conjunction with the BGB-InfoVO, I would like to inform you about the following principles of the distance contract to be concluded:
1. I am an entrepreneur,
Dr. Mark Hosak, Shingon Institute – Dr. Mark Hosak, Friedrichstrasse. 6, 69412 Eberbach and I am personally liable
Dr. Mark Hosak, Shingon Institute – Dr. Mark Hosak, Friedrichstrasse. 6, 69412 Eberbach, Germany
2. The orders placed on my website are legally binding. The decisive moment in the conclusion of the distance contract is:
a. when downloading (downloading) files
the completion of the internet-based order dialog about the products in the internet shop of Dr. Mark Hosak on the part of the customer and with the email-based transfer of the download link to the email address given by the customer in the order process.
b. when ordering print products
the completion of the internet-based order dialogue on the part of the customer and email-based transfer of the order confirmation to the email address given by the customer during the ordering process.
3. Mail order sales (cf. item 2 b) are free of charge and free of charge for goods with a minimum value of € 50 or more, provided the delivery address is within Germany. The usual postage costs are charged for deliveries to addresses abroad.
4. Distance contracts are concluded in accordance with the following terms of payment and delivery:
a. when downloading (downloading) digital files, videos, e-books, audiobooks
For example, I deliver the file products in Acrobat Reader Format 5.0. These files have the ending (* .pdf) and can only be read with the Acrobat Reader program from version 5.0. Acrobat Reader format 5.0 can be downloaded free of charge as freeware from the Internet, e.g. under
If the transferred file has any errors or a download cannot be carried out successfully, you can try the download again using the Internet address given in the order confirmation. This is also free of charge.
b. when ordering print media (e.g. books / literature)
When ordering via the Internet, I usually deliver items within 7 to 12 days, but a maximum of 30 days from the day following the transmission of the order. Should I not be able to execute the order because the ordered goods are not available, for example, I will inform you of this immediately and reimburse payments already made.
5. General information
In the event of delivery problems, I am entitled to make partial deliveries. Deliveries are only made while stocks last.
The merchandise remains my property until full payment has been made.
6. Right of withdrawal and return
a. When ordering print media
You can revoke your contract declaration within two weeks without giving reasons in text form (e.g. letter, e-mail) or by returning the item, provided that you purchase goods within the framework of electronic goods traffic that are intended for parcel delivery. The period begins at the earliest with receipt of the goods and not before receipt of this instruction. The timely dispatch of the cancellation or the item is sufficient to meet the cancellation deadline.
b. The right of withdrawal does not apply to distance contracts
for the delivery of goods that are made according to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature or that can spoil quickly or whose expiry date has been exceeded
for the delivery of audio or video recordings or software, provided that the delivered data carriers have been unsealed by the consumer or
for the delivery of newspapers, magazines and magazines
for registrations for seminars, life counseling, individual sessions, coaching, sessions also for those made by phone or email or via the respective chat rooms (see also 7.)
when downloading files (see also 6 d.)
for services that have already been provided or carried out by email, for electronic business transactions and telephone business transactions (cf. also 6 e.)
c. Other modalities for exercising the right of withdrawal
The revocation does not have to contain a reason and can either be in writing, on a permanent data carrier or by returning the delivered goods. To meet the deadline, it is sufficient to send the revocation in good time to:
Mark Hosak, Friedrichstrasse. 6, 69412 Eberbach, Tel. 06271-947957
After receipt of the revocation, I am obliged to reimburse any payments that may have been made. You are obliged to return the delivered goods, whereby costs and risks are generally borne by me; however, for an order with a total value of up to 40 EUR, you bear the costs of the
Of course, the right of withdrawal only applies to undamaged items in their original packaging. If you receive a damaged item, I will send you the same item after it has been checked.
d. When downloading files
If you acquire digital files such as videos, PDF files, etc. by giving you the opportunity to download the purchased file from my server (so-called ESD – Electronic Software Delivery), you have no right to a Appeal right of withdrawal.
e. For services that have already been provided or carried out by email, for electronic business transactions and telephone business transactions
Since the service was provided to the customer in these cases in particular, there is no right of revocation for the customer.
7. Special note for booking
a. Seminars and trainings
As already mentioned above, there is also no right of withdrawal for registrations for seminars.
For seminars / training, I can only serve a limited number of clients at the same time. The performance time is precisely defined in advance so that the seminar / training can also be carried out by me. Therefore, allowing short term cancellations would be an unreasonable burden on my company; Planning security for seminars / training courses would not be possible on my part.
Your registration for seminars is therefore a binding booking and reservation that is subject to payment. You have no right of withdrawal for this.
Therefore, I ask you to read the content of seminars and training courses on my website www.shingon-reiki.com carefully before registering, so that you know which program you would like to make a binding decision.
If you are unable to take part in the seminar, if you report your hindrance before the seminar begins, you can make up for the same seminar within one year. However, this does not release you from your paying registration.
With the binding and therefore paying registration for a seminar, the respective fee is due immediately. For this purpose, an invoice will be sent by email within a few days after registration. In exceptional cases, the invoice can also be paid in cash or with an EC card before the seminar begins. If the participant wants to pay before the start of the seminar and then cannot attend due to a hindrance, the seminar fee must be transferred immediately.
Registrations must generally be made in writing. Register 9 days before the start of the seminar to prepare and create manuals.
Training participants must register for seminars online and write the name and level of their training in the comments field so that this booking can be assigned to the respective training. If this information is missing in the field for comments, the respective seminar will be charged at the normal seminar price as stated at the time of booking.
Registrations in writing to:
Shingon Institute – Dr. Mark Hosak
69412 Eberbach, Germany
b. Coachings, trainings and sessions
There is also no right of withdrawal for these services when registering; Because in the case of individual services to the customer, our range of services is specified, i.e. the individual services we provide are individualized in accordance with customer data previously received from the customer in order to prepare for the corresponding session. For this reason alone, a cancellation would be an unreasonable burden for our company.
Regardless of what is discussed in a life coaching, session, coaching or session, the pre-determined fee must be paid in any case.
Fees already paid for the content of 7a / 7b will not be reimbursed.
8. The following payment methods apply:
Please enter a valid email address when ordering, as the invoice will be sent and my bank details will be sent to this address. If contact is not possible due to an invalid or incorrect email address, the order will be automatically canceled.
Prepayment: Orders are only processed against prepayment.
Orders are only accepted with a minimum order value of EUR 10.
After receiving my account information, please transfer the total amount (value of goods plus shipping portion) free of charge to my account within 10 days of ordering.
9. Notice of complaint
In the case of services in the spiritual area in particular, the customer is required to report any defects immediately to the Shingon Institute – Dr. To complain to Mark Hosak. However, I point out, precisely because these are services in the spiritual area, the effectiveness and quality of my services are guaranteed not scientifically proven and are therefore only based on personal experiences and feelings. For this reason I have to go to r
In real terms, clearly distance from giving the customer a guarantee of effectiveness for my services, because the effectiveness and quality for the respective customer depends on their subjective experiences and feelings, for which I can neither guarantee nor want to.
10. Other information
The goods will be dispatched as soon as the invoice amount has been received on my account.
I would like to point out that I reserve the right to cancel the order if, in the case of advance transfer, the entire amount is not paid within 10 days of the order.
The confirmation of the receipt of incoming emails does not contain any commitment on my part. This means that I am not obliged to offer my services to every customer.
11. Special customer note on the legal basis for my work as a spiritual healer
As a Reiki master and partly as a martial arts teacher, I activate your self-healing powers.
However, I do not provide any healing or medical assistance. I am neither a doctor, alternative practitioner nor therapist, but a spiritual healer!
The activation of the self-healing powers intended by me does not replace any medical treatment or diagnoses, not even treatments and diagnoses by a naturopath or therapist. I also do not advertise that I take care of medical treatments or diagnoses, nor do I want to create any impression.
I neither diagnose, examine, treat, nor do I practice any other medicine in the legally defined sense. I do not recommend medication (including Bach flowers, teas, etc.), nor do I prescribe or administer them. I do not give Bach flowers, essences or any other remedy that is meant to be used as a remedy. I also do not advertise any of this and do not want to give the impression that I am doing this.
I would like to point out that medical care still belongs in the hands of the doctor or alternative practitioner. If you cancel, reduce or omit treatment, instructions and medications from a doctor or alternative practitioner, you do so at your own risk. I do not want to induce or encourage you to do so.
Nor do I intend to give the impression that I can reliably and precisely identify diseases. I also do not practice therapy in the sense of curing certain ailments.
It is your own responsibility and your free decision to interrupt or continue spiritual healing with me at any time. Your free will therefore remains untouched.
I do not promise healing or relief. I am also not a “miracle healer”. I therefore urge you not to put your hopes in me alone.
Rather, I would like to encourage you to trust your self-healing powers. I see myself only as your companion, I express this again clearly with this reference and would like to have this underlined.
By making life-accompanying ways and possibilities recognizable for you to achieve mental, physical and holistic health on your own responsibility, this should show its effect to the extent that your willingness and your will to cooperate and the belief in your own self-healing powers exist are.
My accompaniment serves recovery and health maintenance and is a spiritual path.
I ask you to reconsider from the bottom of my heart and to decide whether the willingness to take personal responsibility in connection with my accompaniment can be the right way for you to recover and keep healthy.
Incidentally, my healing activity does not fall under the Heilpraktikergesetz. This means that, as a Reiki master and healer, I do not need a permit under the Heilpraktikergesetz if I heal independently of diagnoses, which I do to all my customers. I refer to the relevant decision of the Federal Constitutional Court of 02.03.2004 file number 1 BvR 784/03.
12. Contract language
The contract language is German.
13. Warranty and notification of defects as well as recourse / manufacturer recourse
The purchaser’s warranty rights require that he has properly complied with his inspection and complaint obligations under Section 377 of the German Commercial Code (HGB).
Claims for defects become statute-barred 12 months after the goods delivered by us have been delivered to our customer. The statutory limitation period applies to claims for damages in the event of intent and gross negligence as well as injury to life, body and health based on an intentional or negligent breach of duty on the part of the user. (Note: with the sale of used goods, the warranty period can be completely excluded with the exception of the claims for damages mentioned in sentence 2).
As far as the law according to § 438 Abs. 1 Nr. 2 BGB (buildings and things for buildings), § 445 b BGB (Rüc
(Right of recourse) and § 634a paragraph 1 BGB (construction defects) prescribes longer periods, these periods apply. Prior to returning the goods our permit is to be requested.
If, despite all due care, the delivered goods show a defect that already existed at the time of the transfer of risk, we will either repair the goods or deliver replacement goods, subject to timely notification of defects. We must always be given the opportunity to provide supplementary performance within a reasonable period of time. Recourse claims remain unaffected by the above regulation without restriction.
If the subsequent performance fails, the customer can – without prejudice to any claims for damages – withdraw from the contract or reduce the remuneration.
Claims for defects do not exist in the case of only insignificant deviations from the agreed quality, in the case of only insignificant impairment of usability, in the case of natural wear and tear such as damage that occurs after the transfer of risk as a result of incorrect or negligent treatment, excessive use, unsuitable operating resources, defective construction work, unsuitable subsoil or arise due to special external influences that are not required by the contract. If improper repair work or changes are carried out by the customer or a third party, there are no claims for defects for this or the consequences thereof.
Claims by the customer due to the expenses required for the purpose of supplementary performance, in particular transport, travel, labor and material costs, are excluded if the expenses increase because the goods delivered by us have subsequently been moved to a location other than the customer’s branch unless the shipment corresponds to its intended use.
The purchaser’s right of recourse against us only exists insofar as the purchaser has not made any agreements with his customer that go beyond the legally mandatory claims for defects. Paragraph 6 also applies accordingly to the scope of the purchaser’s right of recourse against the supplier.
Source: IHK Frankfurt / Main
Thank you for your attention and ask you to save this text and print it out immediately. Kind regards,
Your Mark Hosak
This post is also available in: Deutsch (German)